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  • goofty gifts

Can I see the artwork before it gets printed?

- Yes, absolutely! All customers receive a preview of their artwork and can request changes before printing. You'll receive an email notification once your preview is ready

Is my photo good enough to use?

- If you followed our photo guidelines, then your photo is very likely suitable for use.

Close up photos work best!

Take your photo at eye level with your pet.

Take your photo in natural daylight and don't use flash.

Try to get your pet to sit or stay still - make sure there's no blur. 

Make sure long floppy ears are in the photo and are not out of frame.

- If you aren't able to follow these steps exactly and your photo doesn't meet our criteria, don't worry! We have a dedicated team who check all orders and photos as they come in. We'll let you know within 1 hour of receiving your order, and help you choose a more suitable one!

Does Goofty only create portraits of cats and dogs?

- We can create portraits for any animal, regardless of the species or breed. 

Our talented artists are versatile and skilled in working with all animals."

What if my photo is in black and white?

- We can work with your black and white photo. Please provide a reference photo showing your pet's colors, and our team will ensure an accurate representation in the portrait.

  • Shipping 


All orders undergo processing within 1–5 business days. Please note that shipments are not processed or delivered on weekends or holidays.

Each order is shipped with a tracking number so you can monitor its progress every step of the way.


Currently, we provide only standard free shipping with an estimated delivery time of 7–10 business days for all orders.


Please be aware that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.


Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at support@goofty.com and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. Goofty does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.


Unfortunately, Goofty only ships within the USA. We do not offer international shipping services. We apologize for any inconvenience this may cause.


Once an order has been processed and shipped, you will receive an email notification. If you haven't received one, feel free to contact us at support@goofty.com and we'll provide you with the tracking information. You can track your order using our tracking page.


If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:

Check with neighbors or household members in case the package was delivered to them by mistake.

Verify the shipping address on your order confirmation email to ensure accuracy.

Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.

Send us the proof of non-delivery so that we can immediately issue a refund for your order.

For any questions or order inquiries, please contact our customer service department through our contact page.

  • Refunds/Returns

Please review the following policy carefully to understand your rights and responsibilities when buying from Goofty.


You can request a return and refund within 14 days of receiving your order under these circumstances:

Faulty Items: If the item you receive is faulty or doesn't work properly, take a photo or video showing the issue within 14 days of receipt.

 Once we process the evidence, we'll issue an immediate refund without needing you to return the item.

Items Not As Described, Expected, Or No Longer Needed: If you want to return an item that isn't faulty, contact us within 14 days of receipt to start the return process. 

We'll provide a full refund after receiving the goods in their original condition and packaging. 

You have another 14 days to return the goods once you've informed us. 

Note that return fees aren't refundable in this case.

Sale Items: You have the same refund rights for sale items as you do for full-priced items.

We reserve the right not to refund a customer if the item is damaged due to self-repair attempts or repair by a third party.


Manufacturer's Guarantee: Goofty offers a 9-month warranty from the purchase date against defects caused by faulty material or workmanship. This guarantee doesn't cover damages caused by improper handling, such as dropping the product or deliberate misuse. Goofty will repair or replace the product at its expense. In case of a defective product, Goofty will replace it with a new one. Refunds aren't issued under the manufacturer's guarantee, only replacements or repairs.

For any questions or order inquiries, please contact our customer service department through our contact page.


What payment methods do you accept?

- We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay.

  • Customer Support

Don't hesitate to contact our customer support team for any queries or assistance. You can reach us via email at support@goofty.com or by using the Contact page on our website.